At Gold Coast Hobbies And Electronics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Change of Mind Returns

We accept change of mind returns within 14 days of you receiving your order, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Please note that return shipping costs for change of mind returns are the responsibility of the customer.

Non-Returnable Items

For hygiene, safety and product integrity reasons, we cannot accept returns for:

• Opened electronic products
• Used hobby parts or accessories
• Clearance or sale items (unless faulty or required under Australian Consumer Law)

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery, so we can resolve the issue promptly.

Depending on the circumstances, we will arrange a replacement, repair or refund in accordance with the Australian Consumer Law.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome of your return request.

Where a refund is approved, it will be processed to your original payment method. Please allow several business days for the funds to appear in your account, depending on your financial institution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Contact Us

If you have any questions about returns or refunds, or would like to lodge a return request, please contact us.